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Unable to make phone calls

  • 10 oktober 2017
  • 14 reacties
  • 285 keer bekeken
A
I was abroad in India from 21st September to 9th October. After I returned back to Netherlands i am unable to make phone calls. It always says a message to contact customer service.. Can you please restore my phone calling service asap. Its creating difficulties for me.

Anurag Bhattacharya

14 reacties

Rox
Rank
Reputatie 7
Badge +7
Hi Anurag! I am so sorry to read that you are not able to make phone calls! I hope that you have enjoyed your time in India?

Would you try to call to ##002# and then restart your phone?
Groeten van Rox
A
I cant even call customer care number or the number you provided .. Luckily my internet is still working.... Thats why I came to the forum... I can try restarting my phone once and see if something works.... Else i m stuck here. I don't have any other cell numbers to call ben from either.
A
I restarted my phone... It still doesn't work... What should i do now?
Rox
Rank
Reputatie 7
Badge +7
I understand Anurag. If it doesn't work i want to ask you to report the issue here that way our technical department can investigate the problem for you and fix it!
Groeten van Rox
A
Dear rox,
I did complaint through the link you provided.. I hope it fixes the problem. Else i will get back to you.

Anurag
Angelique
Rank
Reputatie 6
Badge +8
We hope so to, Anurag! When there is more information, you will receive an e-mail from us!
Oud-moderator
A
Dear Angelique,

It still isn't fixed... Its already day 2. This is unacceptable, i have been loyal ben customer since past six years. Never thought i had to face such an inconvenience. This is making me think to change my mobile carrier. Which is a pity.

Anurag
Rox
Rank
Reputatie 7
Badge +7
Hi Anurag, i understand that this is very inconvenient our colleagues are very hard at work to fix this for you.
Groeten van Rox
A
Dear rox,

It hasn't been resolved yet. It shouldnt take so much time. I can't call or sent sms.

Anurag
Angelique
Rank
Reputatie 6
Badge +8
Hi Anurag, I'm sorry to read that your problem isn't solved yet. Our colleagues from the technical department are working on a solution. When there is more information, you will receive an e-mail as soon as possible.
Oud-moderator
A
HI Ben,
I have paid my bills, its more than a week still my phone remains deactivated. What is the possible reason? It should have been activated by now.
Angelique
Rank
Reputatie 6
Badge +8
Hi, did you receive the e-mail from the 13th of October? In the e-mail you can find more information.
Oud-moderator
A
Yess true.... The email said my phone will be activated within 3 days of payment of my invoice.... Which has been fulfilled long back still my call and sms has not activated.

I don't understand what is the possible reason behind that.

Anurag
Angelique
Rank
Reputatie 6
Badge +8
Ohhhh, I see! I just removed the blockade. Can you please restart your phone in 5 minutes to find out if it is possible to use the services of the SIM card again?
Oud-moderator

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