Hi. I currently see that there is a cost of 39.66 outside my bundle. But I do not see how that’s possible. I’ve tried to connect with customer care but haven’t been able to chat or speak to anyone. Could you please help me out with this.
Beste antwoord door Romy
Hi Vaishali! Thank you for getting in touch with us. I looked it up for you and I see that you have a 100 min/SMS bundle. I see that you are currently calling/texting outside of your bundle because you didn’t have any minutes/text left in the bundle. We texted you about this a couple of times. Maybe you can change your bundle to a higher amount. You can do this in your Ik-Ben app.