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No Registered in Network on new SIM card

  • 14 december 2016
  • 6 reacties
  • 281 keer bekeken
T
Hello! I received a new SIM card by mail, but it shows me that Im not registered in network, so I can't do anything. Reboot doesn't help. In the personal account it shows that my SIM card is not delivered yet. What's wrong? Is it related to a transfer of my old phone number?
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Beste antwoord door Jeroen 15 december 2016, 09:54

Hello tarelochkina,

I would love to help you with this.
To do so I need some more information from you.
Could you please send a PM to this account containing the telephone number and 19-digit ICC code printed on your Ben simcard?
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6 reacties

Jeroen
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Reputatie 3
Badge +1
Hello tarelochkina,

I would love to help you with this.
To do so I need some more information from you.
Could you please send a PM to this account containing the telephone number and 19-digit ICC code printed on your Ben simcard?
Groeten van Jeroen
T
I sent you a message, but didn't receive an answer 😞
Jeroen
Rank
Reputatie 3
Badge +1
Hello tarelochkina,

Thank you for your message.
The information you gave me was sent to Ben's Technical department.
They will inform you once your subscription will be activated.
Groeten van Jeroen
T
Hi Jeroen,

I received an answer that I need to do something in order to transfer my old phone number. But the answer is not clear. Could you send me more details about my next actions? Do I need to contact my current provider (Lebara) in order to proceed with the transfer?
Angelique
Rank
Reputatie 6
Badge +8
Hi tarelochkina, I see you already received an e-mail with more information. Your number will be transferred on 23-12-2016 🙂
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