My contract ended with my previous provider on the 26th of February. The same day my contract started with Ben. However it is now the end of the 28th of February and I still have not recieved my sim card from Ben. So i have been without access to a phone for 2 days now. On emailing customer services i got no useful response. Only check our forum. My question is simple when will i recieve my sim card? If i dont recieve it shortly i will request to cancel the contract as no service has been provided.
Beste antwoord door Rox
Hi sheryll.brocklehurst, i am so sorry to read that you haven't received your simcard yet! That is not a good start to your Ben subscription! Ritel Dordrecht where you have ordered your Ben subscription should have give you your Ben simcard right away when you purchased your phone there. I am sorry to read that they didn't give you your simcard so i have sent a new simcard to you. You will receive it whitin a few day's. When you receive the simcard it needs to be activated in order to link your number to it. You can do this on your personal IkBen page, with the simcard you will receive a letter where this is explained.