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Never received a sim card.

  • 1 september 2020
  • 1 reactie
  • 195 keer bekeken
C

Hi, 

 

I ordered a sim card a few months ago, I never received it. I had contacted your Facebook customer service several times and never got an explanation.

 

The phone number is 06(verwijderd). 

Instead, I received multiple fees over the month, which I made clear could not have incurred because I never received my card. I also have cancelled the contract after I never received the card.

 

I am very confused and frustrated. 

 

I have not used one day of the service but received so much trouble over the past few months over something I never used. 

 

I will not pay a cent for such bad service.

 

Thank you.

 

Nuoya Chen

 

 

Beste antwoord door Jolijn

Hi @cny0824!

 

Thanks for your message. I understand you have some questions about the invoices you received. I checked your account and I see that you still received invoices even though your subscription was cancelled. However, all the costs that you received an invoice about should be deducted in our system so you won't have to pay this. I'm sorry for the inconvenience. If you have any more questions about this, let me know!

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1 reactie

Jolijn
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  • JolijnBen de beste
  • Ben de beste
  • 381 reacties
  • Antwoord
  • 2 september 2020

Hi @cny0824!

 

Thanks for your message. I understand you have some questions about the invoices you received. I checked your account and I see that you still received invoices even though your subscription was cancelled. However, all the costs that you received an invoice about should be deducted in our system so you won't have to pay this. I'm sorry for the inconvenience. If you have any more questions about this, let me know!

Groeten van Jolijn

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