Terminating my contract earlier than the end date

  • 31 July 2021
  • 1 reactie
  • 177 keer bekeken


I would like to terminate my current contract earlier than end date, that is November 2, 2021. The customer service help line told that they cannot do it, however I have seen couple of examples in this forum that it is doable. Can you please check if it is doable and what I need to do to proceed with it? I will switch to another operator as 5G is not available in Ben.

Thanks in advance for your help




Beste antwoord door Jolijn 2 August 2021, 08:50

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1 reactie

Reputatie 3
Badge +7

Hi @saridoganeda!

I’m sorry to hear you heard through our customer service that cancelling your contract earlier is not possible, because it is indeed! Through this community I cannot end the contract any more, but I would advise you to contact our cancellation department. They can be reached on the number 0800 ‐ 02 31 263

If you have any more questions, please let us know!