Faulty Sony Xperia XA1 Plus but Sony says that BEN should replace it Dear reader,
I have bought a Sony Xperia XA1 plus on January 2018 from Ben.nl and it had a problem of yellowish taint on the screen's top left side.
Within a year's time it has already gone for 4 times repair through Sony (Dynafix) for the same problem and after 4th time, sony agreed that they would sacrifice me as new if they couldnt fix the problem.
However, they listed that they can not offer the same phone but a DOWNGRADE phone Sony Xperia X as it is sony's GOODWILL to keep their customers happy.
They pointed out that if I want the same phone, BEN.nl is responsible as European law, the gurantee lies with the trader.
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Dear Mr./Mrs. Sridhar,
Thank you for contacting Xperia Support by Sony.
My apologies, I did not know that you wanted to communicate in English.
First of all to answer your question, normally the manufacturer is responsible for the repairs of a device. To store where you purchased the phone is always responsible for the wa
